Meltek Knowledge Base
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General Questions

  • How does the Meltek referral program work, and how do I use the referral code/referral link?
  • Where is Meltek located?
  • How does the tree planting option work?
  • What does Meltek do with my data?
  • Where is Meltek available?
  • Do I need a phone to sign up for Meltek?
  • How does the program work?
  • Why is my energy dashboard empty?
  • How to change Stripe Bank Account/Debit Card information?
  • What is the "baseline" against which my energy savings are measured?
  • How do carbon offsets work?
  • Can I have solar and use Meltek? (Con Edison)
  • How do I save electricity?
  • How do I cancel my enrollment with Con Edison's Bring Your Own Thermostat (BYOT) program?
  • How do I log in to Meltek?
  • If I'm about to move or if I have moved, how can I update my address and other utility account information?
  • How do I get paid?
  • What is Rider L, Rider R, Rider T?
  • What is net metering?
  • What are networks?
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