General Questions
- How does the Meltek referral program work, and how do I use the referral code/referral link?
- Where is Meltek located?
- How does the tree planting option work?
- What does Meltek do with my data?
- Where is Meltek available?
- Do I need a phone to sign up for Meltek?
- How does the program work?
- Why is my energy dashboard empty?
- How to change Stripe Bank Account/Debit Card information?
- What is the "baseline" against which my energy savings are measured?
- How do carbon offsets work?
- Can I have solar and use Meltek? (Con Edison)
- How do I save electricity?
- How do I cancel my enrollment with Con Edison's Bring Your Own Thermostat (BYOT) program?
- How do I log in to Meltek?
- If I'm about to move or if I have moved, how can I update my address and other utility account information?
- How do I get paid?
- What is Rider L, Rider R, Rider T?
- What is net metering?
- What are networks?