Meltek Knowledge Base
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General Questions

  • How do I cancel my enrollment with Con Edison's Bring Your Own Thermostat (BYOT) program?
  • How do I log in to Meltek?
  • If I'm about to move or if I have moved, how can I update my address and other utility account information?
  • How do I get paid?
  • What is net metering?
  • What are networks?
  • What happens if I don't save energy during an event?
  • If I buy my electricity from a different company than my utility, can I still participate in Meltek’s demand response program?
  • Am I able to use Meltek in my area?
  • Is there a fee to join Meltek?
  • Do I keep PSEG Long Island as my supplier if I join Meltek?
  • Is there anything I need to do once I connect Meltek with my ConEd Account?
  • Can my store or business signup with Meltek?
  • Do I keep Con Edison as my supplier if I join Meltek?
  • Do I keep Orange & Rockland as my supplier if I join Meltek?
  • Can I be in both the ConEd BYOT and Smart Usage Rewards Programs?
  • How can I increase my rewards?
  • Is it free to sign up?
  • What are kW and kWh?
  • How much CO2 is in a kWh?
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